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Choose a date & time below and pay after your treatment at injury clinic

FAQ

WHAT IS YOUR CANCELLATION POLICY?

Life happens and sessions may need to be cancelled or rescheduled. Please do let us know if you can’t make your slot. You can manage your booking from the customer panel (details are provided upon original booking), email us or simply give the gym a call.

We kindly ask you to give at least 12 hours’ notice to cancel an appointment. Sessions cancelled after this time and no-shows will be charged. You can also end a session early or at any stage, but will be charged for the full time.

WHAT SHOULD I WEAR?

Sportswear or anything that is unrestricted is best but more important is to wear whatever is most comfortable. You may be asked to remove some items of clothing, but underwear will always be kept on and towels will also be used when needed.

CAN I BRING SOMEONE WITH ME?

For anyone under 18, a chaperone is a requirement. For anyone else, it is not compulsory but you are more than welcome to have someone accompany you to a session.

WHAT HAPPENS IN A SESSION?

We will ask you a few questions about the reason for your visit, and perform any assessments that may be needed, and then the rest of the session is usually very hands-on. At the end of the session, any aftercare will be explained if applicable.

WHAT KIND OF TREATMENT WILL I HAVE?

We mostly offer sports massage, spinal manipulation, medical acupuncture, electro-acupuncture and osteopathic joint articulation. The exact treatment will be explained to you and decided based on your preferences and what the therapist considers to be most effective.

WILL MY TREATMENT BE PAINFUL?

Treatment does not need to be painful to be effective. There can be some discomfort during treatment (particularly as we will often be working on areas that are already sore). Everyone’s tolerances are different but we will work within your limits, only using the minimal force or pressure required.

ARE THERE ANY SIDE EFFECTS?

Whilst every step is taken to minimise any side effects, there is a possibility of bruising, feeling sore, stiff or for symptoms to worsen. Usually, these will be mild and settle within a day or two.

HOW MANY SESSIONS WILL I NEED?

Some people benefit from regular sessions, while others prefer to only have treatment when they need one. Depending on the nature of your visit, most people only require one or two sessions. However, the results or outcomes of treatment are difficult to predict and everyone responds differently.

WHAT CLEANING AND SAFETY PROCEDURES ARE IN PLACE?

Any industry and government guidelines set a minimum standard that we always follow. We also take many additional steps as hygiene and safeguarding our visitors is and always have been our priority.

Hands and surfaces are cleaned between appointments. Towels are used once. Windows are also kept open for extra ventilation wherever possible and your therapist will wear a face mask throughout the session.